Data Protection Your Privacy Philippines

pk2 Privacy Policy

This policy explains exactly what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it secure. Your trust matters to us — read on to understand your rights.

Last updated: June 2025  |  Effective for all pk2 accounts registered in the Philippines

1. Information We Collect

When you register and use pk2, we collect personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. We also collect financial information such as your preferred deposit and withdrawal method, transaction history, and account balance records, all of which are required to process payments in Philippine pesos accurately. When you browse the platform on your mobile device or browser, we automatically gather technical data such as your IP address, device type, operating system version, and session timestamps to help us maintain platform security and improve your overall experience. If you contact our support team, the content of those messages, including any attachments, may be retained as part of your account record for quality assurance and dispute resolution purposes. We only collect information that is genuinely needed to provide a safe, fair, and functional gaming environment, and we do not collect sensitive personal categories such as biometric data or political opinions.

2. How We Use Your Information

The personal data we hold is used primarily to create and maintain your pk2 account, process deposits and withdrawals in Philippine pesos, and verify that you meet the minimum age requirement of 21 years for participation on the platform. We use your contact details to send you important account notifications, such as password reset links, transaction confirmations, and security alerts — these are service communications, not marketing messages, and cannot be opted out of while your account remains active. Transaction and activity data is analysed to detect and prevent fraudulent behaviour, money laundering, and any other activity that may violate our Terms and Conditions or Philippine law. We may use aggregated and anonymised usage data to improve platform features, optimise mobile performance, and prioritise which new games or betting markets to introduce. Where you have given explicit consent, we may send you promotional communications about bonuses, VIP offers, and new game launches relevant to your activity; you can withdraw this consent at any time by updating your notification preferences in the account settings.

3. Sharing of Personal Data

pk2 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes under any circumstances. We share your data only with trusted service providers who assist in the direct operation of the platform, including payment processors that handle PHP transactions, identity verification partners, and cloud infrastructure providers who store platform data under strict contractual data-handling obligations. In the event that pk2 is legally required to disclose account information to Philippine regulatory bodies, law enforcement agencies, or court orders, we will comply with such obligations while, where permitted by law, notifying you of the disclosure. If pk2 undergoes a business transfer, merger, or acquisition, your personal data may be transferred as part of that transaction, and you will be informed in advance with the opportunity to close your account if you do not consent to the transfer. All third-party partners who receive your data are required to maintain confidentiality standards that are at least equivalent to those described in this policy.

4. Data Retention

We retain your personal data for as long as your pk2 account remains active and for a period after closure as required by Philippine financial regulations and anti-money laundering obligations. Transaction records are typically retained for a minimum of five years from the date of the transaction, in line with standard regulatory requirements applicable to licensed gaming operators. If you request account closure, non-transactional personal data such as marketing preferences and device logs will be deleted or anonymised within a reasonable timeframe, usually within 90 days of the closure being confirmed. Data held for the purposes of ongoing fraud investigations or legal proceedings may be retained beyond standard periods until those matters are resolved. You may request a summary of the personal data we hold about you at any time by contacting our support team, and we will respond within 30 days of receiving a verifiable request.

5. Security Measures

pk2 uses industry-standard encryption protocols to protect all data transmitted between your device and our servers, ensuring that your login credentials, financial details, and personal information are never exposed in transit. Access to your account data within our systems is restricted to authorised personnel only, and all internal access is logged and regularly audited to prevent unauthorised use. We conduct periodic security assessments of our platform infrastructure and apply software patches and updates promptly to address known vulnerabilities. In the unlikely event of a data breach that poses a material risk to your rights or privacy, we will notify affected users and, where required by law, the relevant Philippine authorities within the timeframes prescribed by applicable regulations. While we implement all reasonable technical and organisational safeguards, we also encourage you to use a strong, unique password for your pk2 account and to enable any additional authentication options available in your account settings.

6. Your Rights as a Data Subject

As a registered player in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask for the deletion of data that is no longer necessary for the purposes for which it was collected, subject to applicable legal retention requirements. You may also object to certain types of data processing, such as the use of your information for direct marketing, and we will honour such objections promptly. If you believe that pk2 has processed your personal data in a manner that violates applicable privacy law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team directly — you will be asked to verify your identity before we action any request to protect against unauthorised access to your data. We are committed to responding to all data rights requests in a timely, clear, and respectful manner, and no request will be denied without a written explanation of the legal basis for the refusal.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, payment systems, or applicable Philippine privacy regulations. When we make material changes, we will display a notice on the pk2 platform and update the "Last updated" date at the top of this page. Your continued use of pk2 after a policy update takes effect will be taken as acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure through our support team. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. If you have any questions about this policy or how your data is handled, please visit our FAQ page for quick answers, or reach out directly to our support team.

What Our Privacy Commitment Covers

A quick reference to the key protections in place for every pk2 member in the Philippines.

Encrypted at Every Step

All data between your device and pk2 servers travels over encrypted connections. Your login, payment details, and personal records are never exposed in plain text at any point in transit.

Never Sold to Advertisers

Your information stays within the pk2 ecosystem and is shared only with partners directly required for platform operations such as payment processing. We do not participate in data brokerage or ad-targeting networks.

You Control Your Preferences

Marketing communications are entirely opt-in. You can update your notification settings at any time and request access to or deletion of your stored data by reaching out to our support team.

Philippines-Compliant Practices

Our data handling aligns with Philippine privacy legislation and the standards expected of licensed gaming operators. Concerns can be escalated to the National Privacy Commission at any time.

Clear Retention Timelines

We keep your data only as long as needed for legal and operational purposes. Once your account is closed, non-essential data is deleted or anonymised within 90 days.

Responsive to Your Requests

Whether you need to correct your details, request a data summary, or withdraw consent for marketing, our support team will respond to verified requests within 30 days.

Privacy Questions Members Ask

Straight answers to the most common data and privacy questions from Filipino players.

No. pk2 does not share your personal information with any other gaming platforms, gambling operators, or entertainment brands. Your data is used exclusively to operate your pk2 account and is only passed to third-party service providers — such as payment processors — where necessary to fulfil a transaction you have initiated. Those providers are contractually prohibited from using your data for any purpose beyond the specific service they perform for pk2.

Yes. You have the right to request a summary of the personal data pk2 holds on your account at any time. Contact our support team with your registered email address and a brief description of what you would like to receive. We will verify your identity before processing the request and aim to deliver your data summary within 30 days. There is no charge for a standard data access request.

When you close your pk2 account, non-transactional data such as marketing preferences and device session logs will be deleted or anonymised within approximately 90 days. Transaction and financial records are retained for a minimum of five years as required by Philippine anti-money laundering regulations. If there is an outstanding dispute or investigation related to your account at the time of closure, relevant data will be held until that matter is fully resolved. You will receive a confirmation once the deletion process for eligible data is complete.

You can opt out of promotional communications at any time by updating your notification preferences in the account settings section of the pk2 platform. Alternatively, contact our support team and request that your account be removed from all marketing lists. Please note that service notifications — such as transaction confirmations, password resets, and security alerts — cannot be disabled as they are essential to account security and operation. Opt-out requests are processed within five business days.

Have More Questions About Your Privacy?

Visit the FAQ for quick answers, or log in to manage your data preferences directly from your account settings.

Visit the FAQ Log In to Your Account